Xorunie™ AirLoop Pro Open-Ear Earbuds

1.Return Eligibility
We accept returns within 30 days from the date of delivery.
 
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
 
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or customized items
- Final sale or clearance items
- Items marked as non-returnable
 
3. Return Process
To initiate a return, please contact us at:
service@xorunie.com

Please include:
- Order number
- Reason for return
- Photos (if item is defective or damaged)
 
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
 
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
 
If approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
 
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
 
7. Contact Information
For any questions regarding returns and refunds, please contact:
service@xorunie.com

1.Shipping Policy
We offer worldwide shipping. We strive to ensure that your order reaches you as quickly and safely as possible. Please read our shipping policy carefully to understand how your orders will be processed and shipped.

2. Shipping Methods & Costs
We offer the following shipping methods:
- Standard Shipping: Delivery within 7-14 business days (varies by location)
- International Shipping: Delivery times may vary depending on your location and local customs regulations.

Shipping costs will be calculated at checkout based on the destination and shipping method selected.

3. Order Processing Time
- All orders are processed within 1-3 business days from the time of purchase.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email with tracking information once your order has shipped.

4. Order Tracking
Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your shipment's progress.

If you do not receive your tracking number or have questions regarding your shipment, please contact us at service@xorunie.com

5. Shipping Destinations
We currently offer shipping to the following countries:
- United States, Canada, Australia, United Kingdom, etc.

If your country is not listed, please contact us to inquire about shipping availability.

6. Customs and Import Duties
For international orders, please note that customs duties and taxes may apply based on the laws of your country. These fees are the responsibility of the customer and are not included in the product price or shipping costs.

7. Missing or Damaged Items
- If you believe that your order is lost or damaged in transit, please contact us within 7 days of receiving your shipment.
- We will work with the carrier to resolve the issue and either send a replacement or process a refund.
- Please keep all packaging materials and damaged items for inspection by the carrier.

8. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather, holidays, or customs clearance. Please allow extra time for delivery if necessary.

If there are significant delays with your order, we will notify you and work to resolve the issue promptly.

9. Contact Information
If you have any questions about shipping or need assistance, please contact us:

Email: service@xorunie.com